Shipping & Returns

Shipping

Our delivery network covers the whole of Greece, the European Union and selected States of the USA. Place your orders in allgreekwine.com and receive your wines at your desired location. Deliveries are made to your address within 1-4 working days for Greece and 4-6 working days for all other destinations starting from the confirmation of order.

The standard shipping method is Courier Companies and costs are calculated at the later stages of your order.

Order’s delivery method is selected by the user at the completion of the ordering process. Available delivery methods are:

Courier delivery

Delivery of the products to the user’s / customer’s address is carried out by a private courier company at the postal address the user / customer has declared at the stage of ordering. It is possible, within the Attica region, delivery can be made both by allgreekwine.com's own means and by a partner.

The delivery cost within the Center of Attica region is 3.5 € regardless of size and order weight, while orders whose value exceeds € 50, do not have shipping costs. For orders outside the region of Attica, cost is determined according to the weight of the products and is calculated at the last stage of completion of the order. The total weight of the products of each order is calculated automatically.

In the case of shipping outside the region of Attica in Greece, and if the order exceeds € 50, the shipping option “delivery with a Carrier Company” is activated and it’s the customer's choice. In this case, the customer does not incur any shipping costs from allgreekwine.com. However, he/she is charged only with the transportation costs that will be determined by the Carrier Company and the amount is required to be paid directly to the Carrier upon delivery of the order.

Product delivery is completed within three (3) working days from the day of placing the order, unless otherwise specified on the product page. Allgreekwine.com will not be held responsible for the consequences resulting from a delay in delivery or loss of the package by the Carrier Company.

Store Pickup

Alternatively, the user / customer can collect his order from the Allgreekwine.com’s store, located at Lykourgou 235 C2, Kallithea, Athens, 17675. Prior phone call is required from customer to Allgreekwine.com, to confirm availability.

Store Pickup is free of charge.

Upon collection of the order, the user / customer must check that products correspond to the ones of their order and, if they do not, indicate any anomaly. Product returns will only be accepted for products in their original condition and with their original packaging.

All the above prices include VAT. Once your order is placed, you will automatically be notified via email with the analysis of your order.

At each stage the customer can check the shipment costs which are automatically calculated and shown separately in the Order Basket.  Shipping cost calculation is done based on the order's total weight.

Note: Allgreekwine.com is not responsible if for reasons of force majeure (e.g. bad weather conditions, strikes, etc) cannot deliver products within the specified time.

Returns

In allgreekwine.com,  we dont hold responsibility that products listed in our marketplace.

If a product you received from the allgreekwine.com arrives broken or corrupt, it is the responsibility of Sellers to cooperate and replace the product. In case of broken bottles on arrival, please photograph and send us the photo in order to communicate with the forwarding company. It is important to keep your proof of purchase and the receipt slip of the transport company.

Please contact us by telephone on 211 8508688  or via the contact form by clicking here. Please fill in the email title like "Problematic product".